Question 1

Are the pallets manifested?

Accepted Answer

Most listings include a manifest showing condition, unit count, and estimated retail value. Mystery box and some truckload listings are intentionally unmanifested — this is noted on the listing.

Question 2

What condition are the items in?

Accepted Answer

Condition varies by listing and is always stated: New, Like New, Customer Returns, or Mixed. Customer Returns pallets may include items with minor cosmetic wear, missing packaging, or in need of testing.

Question 3

How do I place an order?

Accepted Answer

Browse the catalog, open a listing, and tap "Order via WhatsApp" to message us directly with the pallet pre-filled, or submit the inquiry form. We'll confirm availability and send payment instructions.

Question 4

What payment methods do you accept?

Accepted Answer

We accept wire transfer, ACH, and card payment. Invoices are sent directly by our team — there's no online checkout.

Question 5

Do you offer local pickup?

Accepted Answer

Yes, local pickup is available at our warehouse for buyers within driving distance. We'll confirm pickup scheduling once your order is placed.

Question 6

Do you ship internationally?

Accepted Answer

Yes. We regularly stage full truckloads for export buyers and can arrange freight and documentation to most ports. Message us with your destination for a freight quote.

Question 7

Can I request a specific category or brand mix?

Accepted Answer

For truckload orders, we can often accommodate category preferences based on current inventory. Message us on WhatsApp with what you're looking for.

Question 8

What if a pallet is out of stock?

Accepted Answer

Inventory moves fast — pallets are pulled from the site once sold. Message us about a sold-out category and we'll notify you when similar loads come in.

Frequently Asked Questions